Mauricio, Yes, this would work. However we haven't got OTRS subscription at the moment so this add-on is not be available for us.
-- Regards, Robert On Wed, Jun 1, 2011 at 1:46 PM, Michiel Beijen <michiel.bei...@otrs.com>wrote: > Hi Robert: > > <shameless plug> Please see this OTRS Feature Add On: > http://www.otrs.com/solutions/subscriptions/feature-add-ons/descriptions/#RestrictAccesstoCustomerBackEnds</shameless > plug> > > Thanks! > -- > Mike > > > On Wed, Jun 1, 2011 at 14:42, Robert Poreba > <poreba.rob...@googlemail.com>wrote: > >> Mauricio, >> >> Yes, we are using phone tickets so I don't think this will work for us. >> We could possibly try that in worst case so thanks anyway. >> >> Anybody else was trying something similar? >> >> -- >> Kind Regards, >> Robert >> >> 2011/6/1 Maurício Ramos <mauricio.ra...@wedotechnologies.com> >> >>> Hello, here we have a group for each queue and each agent we want to >>> allow giving support on that queue, we configure it to be part of that >>> group. Also, each queue corresponds to a system at a customer. >>> >>> >>> >>> This suit us because we just use web tickets (when you say “log calls” I >>> am understanding you are using phone tickets… I am not 100% sure if this >>> group approach would suit the usage for phone tickets). >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> [image: WeDo Technologies] <http://www.wedotechnologies.com/> >>> >>> *Mauricio de Andrade Ramos - Consultant II* >>> Rodovia SC 401, Km 4, Espaço Primavera, Bloco C >>> 88032-000 - Florianópolis - Santa Catarina - Brasil >>> Tel. + 55 48 2108 0104 • Fax. + 55 48 2108 0129 >>> mauricio.ra...@wedotechnologies.com >>> www.wedotechnologies.com >>> >>> >>> >>> >>> >>> >>> Notice: The information in this e-mail and in any of its attachments is >>> confidential and intended solely for the attention and use of the named >>> addressee(s). >>> If you are not the intended recipient, any disclosure, copying, >>> distribution or retaining of this message or any part of it, without the >>> prior written consent of WeDo Technologies, is prohibited and may be >>> unlawful. If you received this in error, please contact the sender and >>> delete the material from any computer. >>> >>> >>> >>> >>> >>> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf >>> Of *Robert Poreba >>> *Sent:* quarta-feira, 1 de junho de 2011 08:19 >>> *To:* User questions and discussions about OTRS. >>> *Subject:* [otrs] Restrict agent to only see one customer >>> >>> >>> >>> Hi All, >>> >>> >>> >>> Is there a way to set some of the agents to only see and be able to log >>> calls for a particular customer. >>> >>> >>> >>> We have few people in the company that only deal with one customer. We >>> don't want them to see details of other customers and we don't want them to >>> be able to log calls for any other customers. >>> >>> >>> >>> Please let me know if this can be done or if you know any workarounds. >>> >>> >>> >>> -- >>> >>> Thank you >>> >>> Robert >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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