Mauricio, Yes, we are using phone tickets so I don't think this will work for us. We could possibly try that in worst case so thanks anyway.
Anybody else was trying something similar? -- Kind Regards, Robert 2011/6/1 Maurício Ramos <mauricio.ra...@wedotechnologies.com> > Hello, here we have a group for each queue and each agent we want to > allow giving support on that queue, we configure it to be part of that > group. Also, each queue corresponds to a system at a customer. > > > > This suit us because we just use web tickets (when you say “log calls” I am > understanding you are using phone tickets… I am not 100% sure if this group > approach would suit the usage for phone tickets). > > > > > > > > > > [image: WeDo Technologies] <http://www.wedotechnologies.com/> > > *Mauricio de Andrade Ramos - Consultant II* > Rodovia SC 401, Km 4, Espaço Primavera, Bloco C > 88032-000 - Florianópolis - Santa Catarina - Brasil > Tel. + 55 48 2108 0104 • Fax. + 55 48 2108 0129 > mauricio.ra...@wedotechnologies.com > www.wedotechnologies.com > > > > > > > Notice: The information in this e-mail and in any of its attachments is > confidential and intended solely for the attention and use of the named > addressee(s). > If you are not the intended recipient, any disclosure, copying, > distribution or retaining of this message or any part of it, without the > prior written consent of WeDo Technologies, is prohibited and may be > unlawful. If you received this in error, please contact the sender and > delete the material from any computer. > > > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Robert Poreba > *Sent:* quarta-feira, 1 de junho de 2011 08:19 > *To:* User questions and discussions about OTRS. > *Subject:* [otrs] Restrict agent to only see one customer > > > > Hi All, > > > > Is there a way to set some of the agents to only see and be able to log > calls for a particular customer. > > > > We have few people in the company that only deal with one customer. We > don't want them to see details of other customers and we don't want them to > be able to log calls for any other customers. > > > > Please let me know if this can be done or if you know any workarounds. > > > > -- > > Thank you > > Robert > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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