This is my apache otrs.conf file to handle teh ssl redirects. Perhaps something in here is jacked up?
# -- # added for OTRS (http://otrs.org/) # $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $ # -- # agent, admin and customer frontend <VirtualHost *:80> ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /agents "/opt/otrs/var/httpd/htdocs/" DocumentRoot /opt/otrs ServerAdmin techsupp...@standard.k12.ca.us ServerAlias support support.standard.k12.ca.us ServerName support.standard.k12.ca.us ErrorLog logs/support-error_log CustomLog logs/support-access_log common RewriteEngine On RewriteCond %{HTTPS} off RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options <Location /otrs> # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> </IfModule> # directory settings <Directory "/opt/otrs/bin/cgi-bin/"> AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> <Directory "/opt/otrs/var/httpd/htdocs/"> AllowOverride None Order allow,deny Allow from all </Directory> <IfModule mod_headers.c> <Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache"> <FilesMatch "\.(css|CSS)$"> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> <Directory "/opt/otrs/var/httpd/htdocs/js_new/js-cache"> <FilesMatch "\.(js|JS)$"> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> </IfModule> </VirtualHost> <VirtualHost *:443> SSLEngine on SSLCipherSuite ALL:!ADH:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP SSLCertificateFile /etc/httpd/cacerts/standard.k12.ca.us.crt SSLCertificateKeyFile /etc/httpd/cacerts/standard.k12.ca.us.key SSLCertificateChainFile /etc/httpd/cacerts/gd_bundle.crt SetEnvIf User-Agent ".*MSIE.*" nokeepalive ssl-unclean-shutdown ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /agents "/opt/otrs/var/httpd/htdocs/" DocumentRoot /opt/otrs ServerAdmin techsupp...@standard.k12.ca.us ServerAlias support support.standard.k12.ca.us ServerName support.standard.k12.ca.us ErrorLog logs/support-error_log CustomLog logs/support-access_log common # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options <Location /otrs> # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> </IfModule> # directory settings <Directory "/opt/otrs/bin/cgi-bin/"> AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> <Directory "/opt/otrs/var/httpd/htdocs/"> AllowOverride None Order allow,deny Allow from all </Directory> <IfModule mod_headers.c> <Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache"> <FilesMatch "\.(css|CSS)$"> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> <Directory "/opt/otrs/var/httpd/htdocs/js_new/js-cache"> <FilesMatch "\.(js|JS)$"> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> </IfModule> </VirtualHost> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 ----- Original Message ----- From: "Jefferson Davis" <jda...@standard.k12.ca.us> To: "User questions and discussions about OTRS." <otrs@otrs.org> Sent: Thursday, January 6, 2011 4:39:06 PM Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04 10.101.1.137 - - [06/Jan/2011:16:33:05 -0800] "GET /otrs/index.pl?Action=AdminAutoResponse HTTP/1.1" 200 14283 10.101.1.137 - - [06/Jan/2011:16:33:30 -0800] "GET /otrs/index.pl?Action=AdminAutoResponse;Subaction=Change;ID=1 HTTP/1.1" 403 307 I have this site redirected to https - maybe I'm somehow "doing it wrong"? the 403 307 is a temporary redirect. Perhaps I just can't? I don't want users logging in w/cleartext ----- Original Message ----- From: "Frank Thommen" <frank.thom...@gmx.net> To: "User questions and discussions about OTRS." <otrs@otrs.org> Sent: Wednesday, January 5, 2011 2:35:05 PM Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04 Hi Jefferson, > Getting the following error. > > Forbidden > > You don't have permission to access /otrs/index.pl on this server. > > I have re-re-re-run the permissions script, still no love. Does anyone > have any ideas as to what I might be missing here? What are the error messages in the webserver log? If it's not ownership or permissions of index.pl, then I'd guess something is/went wrong with the webserver configuration. frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us
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