10.101.1.137 - - [06/Jan/2011:16:33:05 -0800] "GET 
/otrs/index.pl?Action=AdminAutoResponse HTTP/1.1" 200 14283 
10.101.1.137 - - [06/Jan/2011:16:33:30 -0800] "GET 
/otrs/index.pl?Action=AdminAutoResponse;Subaction=Change;ID=1 HTTP/1.1" 403 307 

I have this site redirected to https - maybe I'm somehow "doing it wrong"? the 
403 307 is a temporary redirect. Perhaps I just can't? I don't want users 
logging in w/cleartext 

----- Original Message -----
From: "Frank Thommen" <frank.thom...@gmx.net> 
To: "User questions and discussions about OTRS." <otrs@otrs.org> 
Sent: Wednesday, January 5, 2011 2:35:05 PM 
Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other 
admin functions after upgrading to ver 3.04 

Hi Jefferson, 

> Getting the following error. 
> 
> Forbidden 
> 
> You don't have permission to access /otrs/index.pl on this server. 
> 
> I have re-re-re-run the permissions script, still no love. Does anyone 
> have any ideas as to what I might be missing here? 

What are the error messages in the webserver log? If it's not ownership 
or permissions of index.pl, then I'd guess something is/went wrong with 
the webserver configuration. 

frank 
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-- 


Jefferson K Davis 
Technology and Information Systems Manager 
Standard School District 
1200 North Chester Ave 
Bakersfield, CA 93308 
661.392.2110 ext 120 (office) 
661.392.0681 (fax) 
http://district.standard.k12.ca.us 

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