Hello Daniele. Yes, I've already advised about the use of administrator privileges and for my tests I use only customer accounts.
Thanks any way. 2010/6/1 CARNINO Daniele (FIAT ITEM) <[email protected]> > Murilo, > have you tested the ACL using a normal user account (not an administrator)? > In my experience, some good ACL seems not to work until you test it with an > unprivileged account... > ________________________________________ > Da: [email protected] [[email protected]] per conto di Murilo > Moreira de Oliveira [[email protected]] > Inviato: martedì 1 giugno 2010 14.57 > A: User questions and discussions about OTRS. > Oggetto: Re: [otrs] ACL > > I'm using OTRS 2.4.6 and your example worked for me. But now I'd like to > increment my acls using restriction on ticket types. The acl bellow didn't > work: > > $Self->{TicketAcl}->{'ACL-RelacaoTipoServico1'} = { > # match properties > Properties => { > Frontend => { > Action => ['AgentTicketPhone', 'AgentTicketEmail', > 'CustomerTicketMessage'], > }, > Type=> { > Name => ['Incident'], > }, > # I tried the options bellow too and nothing happens! > # Ticket => { > # Type => ['Incident'], > # }, > # TicketType => { > # Name => ['Incident'], > # }, > }, > # return possible options (white list) > Possible => { > Ticket => { > Service => ['SAP System'], > }, > }, > }; > > Any ideas?? > > 2010/6/1 Nils Leideck - ITSM <[email protected]<mailto: > [email protected]>> > Hi, > > On 01.06.2010, at 13:10, Louis Becker wrote: > > Is it a version issue perhaps? I’m running 2.3.4 > > Yes, you need to run at least OTRS 2.4.6 to have ACLs working with > considered AJAX reloads. > > Freundliche Grüße / Kind regards > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > [email protected]<mailto:[email protected]> > [email protected]<mailto:[email protected]> > > http://webint.cryptonode.de / a Fractal project > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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