Nils
Code below is still not working for either customers or agents Any ideas?
$Self->{TicketAcl}->{'Allowed-Services-for-NOC'} = {
Properties => {
Frontend => {
Action => ['AgentTicketPhone', 'AgentTicketMail', 'CustomerTicketMessage'],
},
Queue => {
Name => ['NOC'],
},
},
Possible => {
Ticket => {
Service => ['Notification'],
},
},
};
Is it a version issue perhaps? I'm running 2.3.4
Louis
From: [email protected] [mailto:[email protected]] On Behalf Of Nils
Leideck - ITSM
Sent: 01 June 2010 10:40
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL
Hi,
On 01.06.2010, at 10:59, Louis Becker wrote:
Hi Nils
1. Does the system pickup the new ACLs automatically or must one register
the ACLs, or force it to be read? I can't get mine to work.
2. Can the ACL have any name, or should the names be specific?
My Queues are:
Billing System
Core Network
NOC
Radio Network
VAS Elements
My Service list has the following services:
Emergency Response
Notification
Routine Maintenance
Schedules Maintenance
This is a bit more complicated.
1. You do not need to force them or enable them, just save them in
Kernel/Config.pm
2. Instead of "=" you need to use "=>" ;-))
3. The ACL for AgentTicketPhone, AgentTicketEmail and CustomerTicketMessage
need to look a bit different in the Properties section.
see this bug for details: http://bugs.otrs.org/show_bug.cgi?id=4205
This should be a working ACL for your Idea:
$Self->{TicketAcl}->{'00100 - allowed Services for Queue NOC'} = {
Properties => {
Frontend => {
Action => ['AgentTicketPhone', 'AgentTicketEmail',
'CustomerTicketMessage'],
},
Queue => {
Name => ['NOC'],
},
},
Possible => {
Ticket => {
Service => ['Notification'],
},
},
};
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected]
[email protected]
http://webint.cryptonode.de <http://webint.cryptonode.de> / a Fractal project
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