Hi, try and play around with FreeTextField Number 12 ... ;-) in example enable it for Note.
On 05.03.2010, at 16:06, CARNINO Daniele (FIAT ITEM) wrote: > I've tested this feature once, but I remember that has seemed rather tricky > to me, but working. > In order to use this feature, you need to manually open a new ticket and set > it as a master first, then link the others ticket you wish to control to the > master, which should be visible in the link list, now. > As far as I can remember there's no way to use an existing ticket as a > master: you need to open one only for this purpose. > Anyway, is more complex to explain than to make it, believe me: sorry for the > confused explanation, d. > > ________________________________________ > Da: [email protected] [[email protected]] per conto di Leonardo > Certuche [[email protected]] > Inviato: venerdì 5 marzo 2010 15.18 > A: User questions and discussions about OTRS. > Oggetto: [otrs] unable to use master/slave feature > > Hi there, > > We have OTRS 2.4.5 with ITSM 1.3.2 and just installed > http://ftp.otrs.org/pub/otrs/packages/MasterSlave-1.0.1.opm in order to take > advantage of its features (announced athttp://otrs.org/2.4/features/) > > I installed the package, reload the web interface and even restarted the OTRS > service but I still don't see the master or slave options when linking a > ticket (I only see parent and child options) > > I'm assuming this options are shown at > /otrs/index.pl?Action=AgentLinkObject&SourceObject=Ticket<http://index.pl?Action=AgentLinkObject&SourceObject=Ticket> > is that right? Is there something else I should do in order have this > feature working? Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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