Once you have created a Master Ticket, then you have two choice:
a) create manually the slave ticket(s): not so useful IMHO, but the Master
Ticket will be available in the Master Ticket drop down menu. If you do, this
will teach you that the link between master and slave is a parent-child type.
b) link existing ticket(s) as child of the master;
The description of the functionality in the package ("a new link type will be
available") is unaccurate. Actually, the link types remains the same even
after installation of Master-Slave package.
Regards, d.
________________________________________
Da: [email protected] [[email protected]] per conto di Leonardo
Certuche [[email protected]]
Inviato: venerdì 5 marzo 2010 16.41
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] R: unable to use master/slave feature
Hi Daniele,
Thanks for your explanation, I just created a new ticket, marked it as master
and then I went to some other ticket and clicked on the Link button, then I
paste the ticket number of the master ticket on the Ticket# box but before
clicking the Link button, I guess I should choose if it's a master or slave
type of link but it only shows to me parent and child options. Am I missing
something here?
Leonardo Certuche
On 5 March 2010 10:06, CARNINO Daniele (FIAT ITEM)
<[email protected]<mailto:[email protected]>> wrote:
I've tested this feature once, but I remember that has seemed rather tricky to
me, but working.
In order to use this feature, you need to manually open a new ticket and set
it as a master first, then link the others ticket you wish to control to the
master, which should be visible in the link list, now.
As far as I can remember there's no way to use an existing ticket as a master:
you need to open one only for this purpose.
Anyway, is more complex to explain than to make it, believe me: sorry for the
confused explanation, d.
________________________________________
Da: [email protected]<mailto:[email protected]>
[[email protected]<mailto:[email protected]>] per conto di Leonardo
Certuche
[[email protected]<mailto:[email protected]>]
Inviato: venerdì 5 marzo 2010 15.18
A: User questions and discussions about OTRS.
Oggetto: [otrs] unable to use master/slave feature
Hi there,
We have OTRS 2.4.5 with ITSM 1.3.2 and just installed
http://ftp.otrs.org/pub/otrs/packages/MasterSlave-1.0.1.opm in order to take
advantage of its features (announced at http://otrs.org/2.4/features/)
I installed the package, reload the web interface and even restarted the OTRS
service but I still don't see the master or slave options when linking a ticket
(I only see parent and child options)
I'm assuming this options are shown at
/otrs/index.pl?Action=AgentLinkObject&SourceObject=Ticket<http://index.pl?Action=AgentLinkObject&SourceObject=Ticket><http://index.pl?Action=AgentLinkObject&SourceObject=Ticket>
is that right? Is there something else I should do in order have this feature
working?
Thanks,
Leonardo Certuche
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