You're totally right Daniele! Thanks for taking the time to answer my questions :)
Leonardo Certuche On 5 March 2010 11:09, CARNINO Daniele (FIAT ITEM) < [email protected]> wrote: > Once you have created a Master Ticket, then you have two choice: > > a) create manually the slave ticket(s): not so useful IMHO, but the Master > Ticket will be available in the Master Ticket drop down menu. If you do, > this will teach you that the link between master and slave is a parent-child > type. > b) link existing ticket(s) as child of the master; > > The description of the functionality in the package ("a new link type will > be available") is unaccurate. Actually, the link types remains the same > even after installation of Master-Slave package. > > Regards, d. > ________________________________________ > Da: [email protected] [[email protected]] per conto di Leonardo > Certuche [[email protected]] > Inviato: venerdì 5 marzo 2010 16.41 > A: User questions and discussions about OTRS. > Oggetto: Re: [otrs] R: unable to use master/slave feature > > Hi Daniele, > > Thanks for your explanation, I just created a new ticket, marked it as > master and then I went to some other ticket and clicked on the Link button, > then I paste the ticket number of the master ticket on the Ticket# box but > before clicking the Link button, I guess I should choose if it's a master or > slave type of link but it only shows to me parent and child options. Am I > missing something here? > > Leonardo Certuche > > > On 5 March 2010 10:06, CARNINO Daniele (FIAT ITEM) < > [email protected]<mailto:[email protected]>> > wrote: > I've tested this feature once, but I remember that has seemed rather > tricky to me, but working. > In order to use this feature, you need to manually open a new ticket and > set it as a master first, then link the others ticket you wish to control to > the master, which should be visible in the link list, now. > As far as I can remember there's no way to use an existing ticket as a > master: you need to open one only for this purpose. > Anyway, is more complex to explain than to make it, believe me: sorry for > the confused explanation, d. > > ________________________________________ > Da: [email protected]<mailto:[email protected]> [ > [email protected]<mailto:[email protected]>] per conto di Leonardo > Certuche [[email protected]<mailto: > [email protected]>] > Inviato: venerdì 5 marzo 2010 15.18 > A: User questions and discussions about OTRS. > Oggetto: [otrs] unable to use master/slave feature > > Hi there, > > We have OTRS 2.4.5 with ITSM 1.3.2 and just installed > http://ftp.otrs.org/pub/otrs/packages/MasterSlave-1.0.1.opm in order to > take advantage of its features (announced at http://otrs.org/2.4/features/ > ) > > I installed the package, reload the web interface and even restarted the > OTRS service but I still don't see the master or slave options when linking > a ticket (I only see parent and child options) > > I'm assuming this options are shown at /otrs/ > index.pl?Action=AgentLinkObject&SourceObject=Ticket< > http://index.pl?Action=AgentLinkObject&SourceObject=Ticket>< > http://index.pl?Action=AgentLinkObject&SourceObject=Ticket> is that right? > Is there something else I should do in order have this feature working? > > Thanks, > > Leonardo Certuche > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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