Marco Vannini ha scritto: > I know that there is a > > > Ticket::AgentCanBeCustomer: > Can an agent also be a customer via the agent interface? > (Default: No) > > > in sysconfig but i never tryied out... >
I found someone who had tried this solution but It's not what it seems. Here it is what I found: http://www.mail-archive.com/[email protected]/msg01935.html Another solutions for my problem is let a Customer become owner of a ticket. That should resolve. Anyone know if is it possible for a customer become ticket's owner??? By default olny Agent are ticket's owner. Thanks for help --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
