I know that there is a
Ticket::AgentCanBeCustomer: Can an agent also be a customer via the agent interface? (Default: No) in sysconfig but i never tryied out... On Thu, Apr 9, 2009 at 11:33 PM, Riccardo <[email protected]> wrote: > Marco Vannini ha scritto: >> Hi Riccardo, >> > > Hi, thanks for reply > >> A customer is able to do something on his tickets via customer >> console. He is able at least to close, postpendig and changing >> priority... If you are looking to anything else give Customer an Agent >> account >> > > Yes, I thought about this solution. My problem is that I'd like to have > for the Agent Interface the same features that I have for the Customer. > For example I don't understand why an agent can create a simple ticket > instead of a phone-ticket or an email-ticket. At first I meant that > Agent and Customer as Superuser and user. If Agent can perform operation > A,B,C, customer, for example, can perform only C. But in this case > customer can perform opertation C and D. > Is there any way to integrate NewTicket funciont in Agent inteface??? > > Thanks > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
