Marco Vannini ha scritto: > Hi Riccardo, > Hi, thanks for reply
> A customer is able to do something on his tickets via customer > console. He is able at least to close, postpendig and changing > priority... If you are looking to anything else give Customer an Agent > account > Yes, I thought about this solution. My problem is that I'd like to have for the Agent Interface the same features that I have for the Customer. For example I don't understand why an agent can create a simple ticket instead of a phone-ticket or an email-ticket. At first I meant that Agent and Customer as Superuser and user. If Agent can perform operation A,B,C, customer, for example, can perform only C. But in this case customer can perform opertation C and D. Is there any way to integrate NewTicket funciont in Agent inteface??? Thanks --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
