I think I narrowed it down a bit.
This is an email header form an email where the problem appears (compose
answer: cc-field is auto-filled):
_________________________________________________________________________________________________
Return-Path: <[EMAIL PROTECTED]>
X-Spam-Checker-Version: SpamAssassin 3.1.9 (2007-02-13) on defensie-werving.nl
X-Spam-Level: ****
X-Spam-Status: No, score=4.2 required=5.0 tests=DNS_FROM_RFC_ABUSE,
DNS_FROM_RFC_POST,FORGED_HOTMAIL_RCVD2,FROM_HAS_ULINE_NUMS,SPF_SOFTFAIL
autolearn=no version=3.1.9
Received: from smtp-out3.tiscali.nl (smtp-out3.tiscali.nl [195.241.79.178])
by defensie-werving.nl (8.14.1/8.14.1) with ESMTP id m2VJnDnY014380
for <[EMAIL PROTECTED]>; Mon, 31 Mar 2008 21:49:14 +0200
Received: from [212.123.146.120] (helo=gw.tdax.nl) by smtp-out3.tiscali.nl
with esmtp (Tiscali http://www.tiscali.nl) id 1JgQ0H-0002UH-PX
for <[EMAIL PROTECTED]>; Mon, 31 Mar 2008 21:49:13 +0200
Received: from localhost (localhost.localdomain [127.0.0.1]) by gw.tdax.nl
(Postfix) with ESMTP id 119A4829466 for <[EMAIL PROTECTED]>; Mon, 31 Mar
2008 21:49:05 +0200 (CEST)
X-Virus-Scanned: amavisd-new at tdax.nl
Received: from gw.tdax.nl ([127.0.0.1]) by localhost (gw.tdax.nl
[127.0.0.1]) (amavisd-new, port 10024) with ESMTP id WQ8W+FxoW9bu
for <[EMAIL PROTECTED]>; ma, 31 mrt 2008 21:49:03 +0200 (CEST)
Received: from localhost (localhost.localdomain [127.0.0.1]) by gw.tdax.nl
(Postfix) with ESMTP id 24C2982949A for <[EMAIL PROTECTED]>; Mon, 31 Mar
2008 21:49:03 +0200 (CEST)
Received: from srv-exchange.tda.nl (unknown [192.168.0.2]) by gw.tdax.nl
(Postfix) with ESMTP id BF82F8294A8 for <[EMAIL PROTECTED]>; Mon, 31 Mar
2008 21:49:02 +0200 (CEST)
Received: from CFMX2 ([192.168.2.22] RDNS failed) by srv-exchange.tda.nl with
Microsoft SMTPSVC(6.0.3790.1830); Mon, 31 Mar 2008 21:48:03
+0200
Date: Mon, 31 Mar 2008 21:49:11 +0200 (CEST)
From: John <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Message-ID: <[EMAIL PROTECTED]>
Subject: Welke vakkenpakket te kiezen
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
X-Mailer: ColdFusion 8 Application Server
X-Originalarrivaltime: 31 Mar 2008 19:48:03.0390 (UTC)
FILETIME=[21DA5DE0:01C89368]
And this is a mail header where the problem does not appear:
Return-Path: <[EMAIL PROTECTED]>
X-Spam-Checker-Version: SpamAssassin 3.1.9 (2007-02-13) on tdamail.nl
X-Spam-Level: ***
X-Spam-Status: No, score=3.5 required=5.0 tests=BAYES_99 autolearn=no
version=3.1.9
Received: from n (84-137-124-91.pool.ukrtel.net [91.124.137.84]) by
tdamail.nl (8.13.8/8.13.8) with ESMTP id m2K8Xp9x016600 for <[EMAIL
PROTECTED]>; Thu, 20 Mar 2008 09:33:54 +0100
Message-ID: <[EMAIL PROTECTED]>
From: "Kristine Mason" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Subject: Groove 2007
Date: Thu, 20 Mar 2008 10:33:53 +0200
MIME-Version: 1.0
Content-Type: text/plain; format=flowed; charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-Msmail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2800.1106
X-Mimeole: Produced By Microsoft MimeOLE V6.00.2800.1106
X-Spam: Not detected
I looks like a OTRS bug..... ??
I upgraded today to 2.2.6
Problem still the same
Regards,
Peter van Beugen
-----Oorspronkelijk bericht-----
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Shawn Beasley
Verzonden: maandag 31 maart 2008 14:37
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] compose answer: cc-field is auto-filled ??
Hi Peter,
>
> Anyone an idea??
>
>
>
>
>
> *Van:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Namens
> *Peter van Beugen
> *Verzonden:* donderdag 27 maart 2008 22:30
> *Aan:* [email protected]
> *Onderwerp:* [otrs] compose answer: cc-field is auto-filled ??
>
>
>
> Hi,
>
>
>
> I have a few OTRS installations (2.2.5) and with two I have a strange
> problem:
>
> when I answer a ticket by using one of the "compose answer" links I
> have, the CC field of the ticket is auto-filled with the original "TO"
> email address.
>
> (so when the agent do not pay attention and not clear the cc field,
> the answer ticket is sent to the queue again...)
>
>
>
> I'm very confused about this and researched all the config options,
> but I can not find any option to control this.
>
>
>
> anyone???
>
>
>
> regards,
>
> Peter van Beugen
>
>
>
> ----------------------------------------------------------------------
> --
>
> _______________________________________________
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> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
What does the output from the Plain view look like? There is a link in the
article tree that you can click on. If there is a cc set there, then it will be
set when answering per email template.
--
Shawn Beasley
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
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=> http://www.otrs.com/
