Hi Peter,
What does the output from the Plain view look like? There is a link in the article tree that you can click on. If there is a cc set there, then it will be set when answering per email template.Anyone an idea??*Van:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Namens *Peter van Beugen*Verzonden:* donderdag 27 maart 2008 22:30 *Aan:* [email protected] *Onderwerp:* [otrs] compose answer: cc-field is auto-filled ??Hi,I have a few OTRS installations (2.2.5) and with two I have a strange problem:when I answer a ticket by using one of the "compose answer" links I have, the CC field of the ticket is auto-filled with the original "TO" email address.(so when the agent do not pay attention and not clear the cc field, the answer ticket is sent to the queue again...)I'm very confused about this and researched all the config options, but I can not find any option to control this.anyone???regards, Peter van Beugen------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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