OTRS dev's: I think there is an OTRS bug somewhere, but I can't address it. How to deal with this? Regards, Peter van Beugen
-----Oorspronkelijk bericht----- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Shawn Beasley Verzonden: maandag 31 maart 2008 14:37 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] compose answer: cc-field is auto-filled ?? Hi Peter, > > Anyone an idea?? > > > > > > *Van:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Namens > *Peter van Beugen > *Verzonden:* donderdag 27 maart 2008 22:30 > *Aan:* [email protected] > *Onderwerp:* [otrs] compose answer: cc-field is auto-filled ?? > > > > Hi, > > > > I have a few OTRS installations (2.2.5) and with two I have a strange > problem: > > when I answer a ticket by using one of the "compose answer" links I > have, the CC field of the ticket is auto-filled with the original "TO" > email address. > > (so when the agent do not pay attention and not clear the cc field, > the answer ticket is sent to the queue again...) > > > > I'm very confused about this and researched all the config options, > but I can not find any option to control this. > > > > anyone??? > > > > regards, > > Peter van Beugen > > > > ---------------------------------------------------------------------- > -- > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ What does the output from the Plain view look like? There is a link in the article tree that you can click on. If there is a cc set there, then it will be set when answering per email template. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
