Samphan Raruenrom wrote:
On 6/28/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote:Samphan Raruenrom wrote: > Nils Breunese (Lemonbit) wrote: > What we want is to let users see all the "replies" in a ticket. > The users want to see all the replies/bodies of a ticket, not just > the latest reply and the hierarchy of links on the top part > as in the ticket zoom view now. > I think this is the normal behavior in Trac and > Bugzilla/Issuezilla, isn't it.Ok, there is a setting in OTRS to get that behavior. SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom -> Ticket::Frontend::ZoomExpand: yes.Nice. Thanks. That works for the admins now. How about the customers? I want them to be able to see the tickets in this way? I don't see the configuration for this in SysConfig -> Ticket -> Frontend::Customer::Ticket::ViewZoom
I don't know, we don't use the customer interface. But if this setting is not available there you might want to file a bug report with OTRS.
Nils Breunese.
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