Hi All, I have a little issue here that I was wondering if it was possible to get around.
I have a few queues for each department. PARENT QUEUE Subqueue - Subqueue -Subqueue PARENT QUEUE Subqueue - Subqueue -Subqueue Is there any way we can stop users moving tickets into the parent queue, and they can then only move them into the subqueues. The reason is we have an issue with regards to people not using the subqueues, so if we could somehow make the parent queue just a group rather than a queue it would be great? Thanks Justin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
