Samphan Raruenrom wrote:
Nils Breunese (Lemonbit) wrote: > tatat tanakanok wrote: >> OTRS's Ticket Zoom View shows only one message in this page.>> I would like the OTRS's Ticket Zoom View to show all messages in the>> ticket in one page.> The ticket zoom is especially there for zooming in on a single ticket.> If you want to see all messages in one page you can click the Queues> button and then click on the number after 'All tickets'. You can also > enable the StatusView button which will give you a more compact overview> of all messages.Tatat's question may be a bit confusing. What we want is to let users see all the "replies" in a ticket. The users want to see all the replies/bodies of a ticket, not just the latest reply and the hierarchy of links on the top part as in the ticket zoom view now. I think this is the normal behavior in Trac and Bugzilla/Issuezilla, isn't it.
Ok, there is a setting in OTRS to get that behavior.SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom -> Ticket::Frontend::ZoomExpand: yes.
Nils Breunese.
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