This is indeed my problem.
So, it seems that what I set in the "System Email
Address management"
area, then, email to that email address will go
directly into the queue
specified.
So, in my case, I have one email address that is
using otrs, call it
[EMAIL PROTECTED]
how do I set it so that email normally gets sent to
the raw queue, but
that I can still use the filters based on headers so
that I can filter
spam that is being sent top [EMAIL PROTECTED] to the
Junk queue?
alan
Check POP3 Account Management under PopMasterPOP3
Account.
Select Dispatching by Email To Field.
The PosterMaster Filter will be still used....as
stated on that window::
"All incoming emails with one account will be
dispatched in the selected queue!
If your account is trusted, the already existing
x-otrs header at arrival time (for priority, ...) will
be used! PostMaster filter will be used anyway."
_Thanks
Richard Mollel
Richard:
I think I found the answer after thinking about it.
I am not using PopMasterPOP3. I am currently using fetchmail to
retrieve mail via an imap connection over ssl. The fetchmail command is
set up via cron job
I then have a forward to dump it into procmail
I set it up like 7.2.3. on
http://doc.otrs.org/2.0/en/html/x1244.html
Looks like the best/preferred/easiest/only way I should do this is to
make procmail recipes for my procmailrc......
I'll give that a shot and that should be fine....
Thanks again
alan
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