Richard Mollel wrote:
--- Alan Silver <[EMAIL PROTECTED]> wrote:
Hello all:
I am currently setting up otrs version 2.0.4 on rhel
4.
Initially all mail was going into the Raw queue.
All of the sudden (god knows what I did), it is
getting sent to the
Postmaster queue instead.
I also tried to set up a filter in the "PostMaster
Filter Management"
admin page so that spam would go into the junk
queue.
But all that mail as well is being dumped into the
Postmaster queue.
Here is a snippet from my /var/log/messages
[Notice][Kernel::System::Ticket::TicketCreate] New
Ticket
[2006080210000014/test 8/2 1] created
(TicketID=13,Queue=Postmaster,Priority=3
normal,State=new)
Anyone have any ideas why it is delivering to
Postmaster queue rather
than Raw?
Thanks in advance
al
What is the systemaddress that mail is sent to get to
your otrs system? In general, make it different from
the default one which by default is also used by
postmaster and raw.
Under admin, select the queue that will be your mail
queue, assign it an email address that is different
from that of postmaster or raw.
Richard
Ahhhh
This is indeed my problem.
So, it seems that what I set in the "System Email Address management"
area, then, email to that email address will go directly into the queue
specified.
So, in my case, I have one email address that is using otrs, call it
[EMAIL PROTECTED]
how do I set it so that email normally gets sent to the raw queue, but
that I can still use the filters based on headers so that I can filter
spam that is being sent top [EMAIL PROTECTED] to the Junk queue?
alan
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