--- Alan Silver <[EMAIL PROTECTED]> wrote:
> Richard Mollel wrote: > > --- Alan Silver <[EMAIL PROTECTED]> wrote: > > > > > >> Hello all: > >> > >> I am currently setting up otrs version 2.0.4 on > rhel > >> 4. > >> Initially all mail was going into the Raw queue. > >> All of the sudden (god knows what I did), it is > >> getting sent to the > >> Postmaster queue instead. > >> > >> I also tried to set up a filter in the > "PostMaster > >> Filter Management" > >> admin page so that spam would go into the junk > >> queue. > >> But all that mail as well is being dumped into > the > >> Postmaster queue. > >> > >> Here is a snippet from my /var/log/messages > >> [Notice][Kernel::System::Ticket::TicketCreate] > New > >> Ticket > >> [2006080210000014/test 8/2 1] created > >> (TicketID=13,Queue=Postmaster,Priority=3 > >> normal,State=new) > >> > >> Anyone have any ideas why it is delivering to > >> Postmaster queue rather > >> than Raw? > >> > >> Thanks in advance > >> > >> al > >> > > > > What is the systemaddress that mail is sent to get > to > > your otrs system? In general, make it different > from > > the default one which by default is also used by > > postmaster and raw. > > Under admin, select the queue that will be your > mail > > queue, assign it an email address that is > different > > from that of postmaster or raw. > > > > Richard > > > Ahhhh > > This is indeed my problem. > So, it seems that what I set in the "System Email > Address management" > area, then, email to that email address will go > directly into the queue > specified. > > So, in my case, I have one email address that is > using otrs, call it > [EMAIL PROTECTED] > how do I set it so that email normally gets sent to > the raw queue, but > that I can still use the filters based on headers so > that I can filter > spam that is being sent top [EMAIL PROTECTED] to the > Junk queue? > > alan Check POP3 Account Management under PopMasterPOP3 Account. Select Dispatching by Email To Field. The PosterMaster Filter will be still used....as stated on that window:: "All incoming emails with one account will be dispatched in the selected queue! If your account is trusted, the already existing x-otrs header at arrival time (for priority, ...) will be used! PostMaster filter will be used anyway." _Thanks Richard Mollel __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
