Hi Peter,
I wonder about this possibility.
But regard the following questions:
What about the co-existence of special german and russian charaters?
How do you search for "müller" within the russian GUI?
If you found it, how is "müller" displayed within the russian GUI -
I think it's not possible to use ü within the russian mode?
For that reason, UNICODE/UTF-8 was developed to handle all possible
characters without the need of character code page switching.
So I think the use of UTF-8 is the best choice for you, particularly
because you need unicode-support not possibly tomorrow but in deed today.
Bye, Alex
Peter schrieb:
Am Dienstag, den 21.02.2006, 08:54 +0100 schrieb Alexander Scholler:
Hi Peter,
I think you have to set OTRS to use UTF-8.
But take care - it only works fine after having done some patching,
because UTF-8-support is yet not 100% implemented in OTRS.
See mailing archive (english & german) and bugzilla for details.
Bye, Alex
Hi Alex!
I have found a solution. :)
=>
If my russian technicals want/need/must answer tickets in russian
language they must switch otrs-panel into russian language.
Then the charakter set is also switching and all is works fine with
russian letters.
And then all auto-answers must also be edited/created in russian
otrs-panel to use russian letters.
And for german/english answers you must switch language back.
So, it works mainly, you must only know to switch everytime into other
otrs language.
Gruss,
Peter
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