Hi Peter, I think you have to set OTRS to use UTF-8. But take care - it only works fine after having done some patching, because UTF-8-support is yet not 100% implemented in OTRS. See mailing archive (english & german) and bugzilla for details.
Bye, Alex Peter schrieb:
Hi list! I use OTRS successfully since years in german language and all work fine since years. Now I have to setup some additional queues in russian language and charakter set. Is possible to switch some queues to russian language and charakter set? I try to setup some autoreply or send some test-emails, but OTRS convert all letters in email into html: ...Ува... and noone can read russian letters. Any ideas!? Gruss, Peter
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