I did same question few months ago, and got a cryptic response like “you can adapt the script for such” (not exactly on this words, which I can’t remember anymore) – and I’ve no Perl programming skills at all... I’m basically a “user++” 😊
If you discover how to do that, and can share in a non cryptic way, I’ll love to hear about. Regards, Edson Richter Enviado do Email<https://go.microsoft.com/fwlink/?LinkId=550986> para Windows 10 De: Pedro Lobo<mailto:pl...@ubiwhere.com> Enviado:terça-feira, 11 de julho de 2017 06:41 Para: User questions and discussions about OTRS.<mailto:otrs@lists.otrs.org> Assunto: [otrs] Customer users based on email domain Hi all, I'd like to know if it's possible, and if so, how would I do the following: We're setting up OTRS for our internal use and to provide IT support to a few customers. All communication will be done via email, both creating and replying to tickets and therefore, we have no real need of customers accessing the customer portal. I would however like to associate each new user email with a customer id. So, users that create a ticket from m...@acme.co are assigned to Acme Co. Users from m...@evil.corp are assigned to Evil Copr. etc. Is this possible of to I have to manually create a customer user and associate it with a customer ID for Acme and Evil Corp.? Cheers, Pedro
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