I'm in the process of turning up a Cogent circuit in Cologix (Columbus) and hope to be finished in the next week or so. So far my experience has been great.
The only thing I didn't like was the monthly sales call asking me to sign the contract, reminding me they are available. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Oct 16, 2018 at 10:20 AM, Walt <w...@wollny.org> wrote: > HE is happy to peer with Cogent and would love to solve this issue. > > Thanks > > Walt > > From: NANOG <nanog-boun...@nanog.org> on behalf of DaKnOb < > daknob....@gmail.com> > Date: Tuesday, October 16, 2018 at 7:04 AM > To: Dovid Bender <do...@telecurve.com> > Cc: NANOG <nanog@nanog.org> > Subject: Re: Whats going on at Cogent > > When I call and mention it I’m told that it’s HE’s fault (despite the > lovely cake), but when I also bring Google, then they tell me to get a > different provider just for this traffic, or meet them at an IX and send my > traffic from there. > > About the staff rotation I’ve seen it too, and I’ve also seen an increase > in salespeople calling, for example when an AS is registered etc. in > addition to the normal calls.. > > On 16 Oct 2018, at 16:54, Dovid Bender <do...@telecurve.com> wrote: > > They call me every few months. the last time they emailed me I said I > wasn't interested because of the HE issue. I have yet to get another > email....... > > > On Tue, Oct 16, 2018 at 9:29 AM, Ca By <cb.li...@gmail.com> wrote: > >> >> >> On Tue, Oct 16, 2018 at 5:16 AM David Hubbard < >> dhubb...@dino.hostasaurus.com> wrote: >> >>> Have had the same sales rep for several years now; unfortunately he has >>> no ability to fix their IPv6 peering issue so we’re slowly removing >>> circuits, but otherwise for a handful of 10gig DIA circuits it’s been >>> stable. >>> >>> >>> >> >> Yep, this. Whenever Cogent calls, this is what i tell them. Black-holing >> HE and Google ipv6 traffic, which is what they do if i use a default route >> from them, is dead on arrival. Shows they make bad decisions and dont put >> the customer first, or even create such an illusion. >> >> >> *From: *NANOG <nanog-boun...@nanog.org> on behalf of Ryan Gelobter < >>> rya...@atwgpc.net> >>> *Date: *Tuesday, October 16, 2018 at 6:04 AM >>> *To: *NANOG <nanog@nanog.org> >>> *Subject: *Whats going on at Cogent >>> >>> >>> >>> Anyone else seen terrible support and high turnover of sales/account >>> people at Cogent the last few months? Is there something going on over >>> there internally? I'm sure some people will say Cogent has always been crap >>> but in the past their account reps and support were pretty good. It seems >>> to have gone downhill the last 12 months really bad. >>> >>> >>> >>> Regards, >>> >>> Ryan >>> >> >
