That's *ALWAYS* been my experience with Cogent. 

*cue e-mail from Cogent rep* 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 

Midwest-IX 
http://www.midwest-ix.com 

----- Original Message -----

From: "Ryan Gelobter" <rya...@atwgpc.net> 
To: "NANOG" <nanog@nanog.org> 
Sent: Tuesday, October 16, 2018 5:02:59 AM 
Subject: Whats going on at Cogent 



Anyone else seen terrible support and high turnover of sales/account people at 
Cogent the last few months? Is there something going on over there internally? 
I'm sure some people will say Cogent has always been crap but in the past their 
account reps and support were pretty good. It seems to have gone downhill the 
last 12 months really bad. 


Regards, 
Ryan 

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