On Wed, 6 Apr 2016, Dan Mahoney, System Admin wrote:
My question for the group -- does anyone know if there's a "best practices"
for sending maint notifications like this? An RFC sort of thing?
It falls in the category of "Doctor, it hurts when I do this. Don't do
that." Even the most dense CSR managers figure it out after a few
attempts.
The other "don't do that" is never configure Music on Hold for any NOC/SOC
lines. Few things are more annoying than a eight hour trouble shooting
conference bridge, and one of the dozen NOC/SOCs on the bridge hits
the Hold button.
