Our (Netflix) call center has been trained on how to handle calls for false positive issues with proxy/VPNs. If you don't achieve an acceptable result, please feel free to reach out - but believe it or not, they are the best ones to handle.
-Dave On Thu, Jan 28, 2016 at 5:36 AM, chris <tknch...@gmail.com> wrote: > especially if these types of situations are handled on par with the way > abuse and spam reports are handled > > customer will report being blocked to netflix, netflix will tell end user > to contact isp, customer will call isp and level 1 call center rep will > say "we can ping your modem and your service is up we dont see a problem, > if you are having a issue with a specific service please contact your > service provider" > > and the infinite loop begins, customer gets frustrated, everyone loses > > welcome to hell :) > > On Wed, Jan 27, 2016 at 3:15 PM, Owen DeLong <o...@delong.com> wrote: > > > > > > On Jan 27, 2016, at 07:12 , Jared Mauch <ja...@puck.nether.net> wrote: > > > > > > > > >> On Jan 26, 2016, at 7:33 PM, Andrey Yakovlev <andy.ya...@ya.ru> > wrote: > > >> > > >> One user had his wife sharing his Netflix account on her iPad while on > > a conference to Europe (same account, different countries). > > > > > > Hmm, I seem to think this one might be quite common, so perhaps should > > be tied closer to the device vs account level. > > > > > > - Jared > > > > This is all going to get a whole lot more entertaining with the > > combination of MIP6 and IPv4 CGNAT. > > > > Owen > > > > >
