I agree with Sean. Poor planning always leads to poor service. It sure makes for a fast clumsy cut over. But, you now know that you the customer are not a priority or better planning steps would have been taken for your consideration in advance.
Thank You Bob Evans CTO > On Thu, 21 Jan 2016, c b wrote: >> Is this a common SOP nowadays? Anyone care to explain why they wouldn't >> just provide it ahead of time? > > Carrier saves costs by not having a clue, and has no idea which router > will have an open port until they try to plug you in. > > Hope its not a long contract, because customer service never gets better > ... only worse. > > >
