We have 4 full-peering providers between two data centers. Our accounting
people did some shopping and found that there was a competitor who came in
substantially lower this year and leadership decided to swap our most expensive
circuit to the new carrier.
(I don't know what etiquette is, so I won't name the carrier... but it's a
well-known name)
Anyways, we were preparing for the circuit cutover and asked for the BGP
peering info up front like we normally do. This carrier said that they don't
provide this until the night of the cut. Now, we've done this 5 or 6 times over
the years with all of our other carriers and this is the first one to ever do
this. We even escalated to our account manager and they still won't provide it.
I know it's not a huge deal, but life is so much easier when you can prestage
your cut and rollback commands. In fact, our internal Change Management process
mandates peer review all proposed config changes and now we have to explain why
some lines say TBD!
Is this a common SOP nowadays? Anyone care to explain why they wouldn't just
provide it ahead of time?
Thanks in advance.
CWB
