Remedy can be awesome, if you have full time development staff to dedicate to it.
On Aug 7, 2014, at 4:18 PM, Corey Touchet <corey.touc...@corp.totalserversolutions.com> wrote: > It¹s not taboo to say Remedy is it? > > > > > > On 8/7/14, 2:49 PM, "Ameen Pishdadi" <apishd...@gmail.com> wrote: > >> Well what do u recommend >> >> Sent from my iPhone >> >>> On Aug 7, 2014, at 3:08 PM, Chris Adams <c...@cmadams.net> wrote: >>> >>> Once upon a time, Chris Garrett <ch...@aperturefiber.com> said: >>>> Does anyone on list have any firsthand experience with this software >>>> as a primary ticketing platform in a high volume NOC? >>> >>> A small ISP I used to work for switched to Autotask a couple of years >>> ago, and I was not impressed. The web UI was slow, the API was slower, >>> and their standard mail gateway was broken. >>> >>> For example: they used AT for CRM as well, and the mail gateway tried to >>> auto-associate tickets with contacts based on email address. That would >>> be great, but we had some people that were contacts for multiple >>> customers (using the same email address), and emails from them to the >>> ticket system would just go into a black hole (no ticket, no bounce, no >>> notification). >>> >>> There are various third-party tools available to handle the email >>> gateway as well; I don't know how well they may work, but it seemed to >>> me that a ticket system that needed third-party tools to handle email >>> was broken. >>> >>> -- >>> Chris Adams <c...@cmadams.net> > >
