It¹s not taboo to say Remedy is it?
On 8/7/14, 2:49 PM, "Ameen Pishdadi" <apishd...@gmail.com> wrote: >Well what do u recommend > >Sent from my iPhone > >> On Aug 7, 2014, at 3:08 PM, Chris Adams <c...@cmadams.net> wrote: >> >> Once upon a time, Chris Garrett <ch...@aperturefiber.com> said: >>> Does anyone on list have any firsthand experience with this software >>>as a primary ticketing platform in a high volume NOC? >> >> A small ISP I used to work for switched to Autotask a couple of years >> ago, and I was not impressed. The web UI was slow, the API was slower, >> and their standard mail gateway was broken. >> >> For example: they used AT for CRM as well, and the mail gateway tried to >> auto-associate tickets with contacts based on email address. That would >> be great, but we had some people that were contacts for multiple >> customers (using the same email address), and emails from them to the >> ticket system would just go into a black hole (no ticket, no bounce, no >> notification). >> >> There are various third-party tools available to handle the email >> gateway as well; I don't know how well they may work, but it seemed to >> me that a ticket system that needed third-party tools to handle email >> was broken. >> >> -- >> Chris Adams <c...@cmadams.net>
