This is the same limitation on contacts that is forcing us away from WHD I appreciate your prompt response.
On Aug 7, 2014, at 3:08 PM, Chris Adams <c...@cmadams.net> wrote: > Once upon a time, Chris Garrett <ch...@aperturefiber.com> said: >> Does anyone on list have any firsthand experience with this software as a >> primary ticketing platform in a high volume NOC? > > A small ISP I used to work for switched to Autotask a couple of years > ago, and I was not impressed. The web UI was slow, the API was slower, > and their standard mail gateway was broken. > > For example: they used AT for CRM as well, and the mail gateway tried to > auto-associate tickets with contacts based on email address. That would > be great, but we had some people that were contacts for multiple > customers (using the same email address), and emails from them to the > ticket system would just go into a black hole (no ticket, no bounce, no > notification). > > There are various third-party tools available to handle the email > gateway as well; I don't know how well they may work, but it seemed to > me that a ticket system that needed third-party tools to handle email > was broken. > > -- > Chris Adams <c...@cmadams.net> >
