----- Original Message ----- > From: "Jon Lewis" <jle...@lewis.org>
> It can be frustrating talking to their frontline people, but unless you > have contacts there in network engineering, what else are you going to do? I just want to put in a tip o' the hat here to the BHN/RoadRunner *business* support people who handle Tampa Bay. I have had to call them, oh, 20 or 30 times in the last 5-7 years, mostly on behalf of clients, and their front line is *sharp*. They understand CIDR, they don't freak out about DNS, and they understand MTR -- hell, some of them *use* MTR. And they don't get scared when you know what you're talking about. Huzzah. Cheers, -- jra -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274
