On Thu, Aug 18, 2011 at 1:21 PM, Mark Keymer <m...@viviotech.net> wrote: > I myself have a cable provider at home that I use. And I find it quite > frustrating to call and report issues in there network, because the > people in the call center have you do the same things every time and are > not very technical.
Mark, You think you have it bad? A couple years ago I called my cable Internet provider when my line broke. I won't name them because they since changed their system to something more intelligent. Anyway, the phone tree forced you to go through automated diagnosis before if would connect you to a live person. The system was in a funky state where it thought it saw my modem but didn't. So, for 45 minutes I was stuck in a computer-automated loop of "Power cycle your modem. Okay I see your modem. Your modem isn't working. Power cycle your modem." Regards, Bill Herrin -- William D. Herrin ................ her...@dirtside.com b...@herrin.us 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004
