> > At least for the FCX line we were told when trying to open a support > case that the limited lifetime warranty only applies to hardware and > does not make you eligible for any kind of support or software beyond > getting hardware replaced. >
Yeah, you need to buy "phone support" if you want that. It is the lowest level of support and still pretty inexpensive compared to other vendors. In other words, 5 years of free hardware support and 5 years of Remote "phone" support (under $300/year I think) isn't bad when compared to annual support costs for other gear in that class.
