At least for the FCX line we were told when trying to open a support case that the limited lifetime warranty only applies to hardware and does not make you eligible for any kind of support or software beyond getting hardware replaced.
-----Original Message----- From: George Bonser [mailto:gbon...@seven.com] Sent: Sunday, February 13, 2011 15:59 To: Florian Weimer; Ryan Finnesey Cc: nanog@nanog.org; John Macleod Subject: RE: SmartNet Alternatives > * Ryan Finnesey: > > > This is one of the reasons we are starting to look at Juniper for a > > new network build. It is my understanding we set software updates > > for life for free. > > My understanding is that it's free for customers who have a service > contract in place. Most downloads are not self-service, and I haven't > tested if you can get JTAC to provide images for devices you don't > own. Brocade is now offering 5 years (what they consider lifetime) support to the original purchaser of the equipment on some product lines: FastIron SX800, SX1600, CX, WS, and TurboIron that includes software updates. We use a lot of the FCX units.
