I've used them as well and they have been pretty good with gear that's common place. Just be careful if you get off the beaten path and are using gear like an IAD-2431-16FXS. They can help you with the hardware side on that kind of stuff but not so much with the software.
Richey -----Original Message----- From: Neil J. McRae [mailto:n...@domino.org] Sent: Wednesday, February 16, 2011 4:56 AM To: gbon...@seven.com; tbran...@gmail.com Cc: nanog@nanog.org Subject: Re: SmartNet Alternatives I've used NHR for a number of deployments over the past couple of years and they are a fantastic organisation to work with. I've used them for maintenance support in the US for replacement of parts - highly recommended. ----- Original Message ----- From: tbran...@gmail.com Sent: Tue, February 15, 2011, 11:04 PM Subject: Re: SmartNet Alternatives I know NHR has a alternative that looks to be comparable. http://www.networkhardware.com/Maintenance/ -tb
