Thanks for the detailed feedback stefan. Its very much appreciated. I'd also like to say thanks for all the private replies. This will certainly go a long way in helping us decide who we end up going with.
Best, On 7/1/10, Stefan Molnar <ste...@csudsu.com> wrote: > > XO has many downs than ups. I am a current XO customer mainly due to the > costs, having voice, PtP, Transit, and Co-Location. > > Here is my rundown. > > Internet Transit: Yes it works, and when their routing goes ape, no one > knows what is going on. They have a tendency not to do a "wr mem" on > their ciscos. > > Point to Point: Yes it works, but when they have to take an OC12 or some > large circuit down you might be notified the day of. Also if you have > more than one circuit with them, finding what circuit will be hit takes > ages on their side. > > Co-Location: One crap shoot close to death. A "change control" group has > to approve changes, adds, and you as a customer has zero say. > > Call Center: I feel like Mr. Bean is running the call center. Depending > on who you call, and when they last did trainning you will get a wild > range of responces. Even for the simplest of things takes about 20 min to > make a ticket, and some have taken past 40min. > > Voice: Random failures of not being able to reach cell phone carriers. > Random issues where some trunk lines just go offline. But to XO it is > always the customer hardware. Another great feature if you have a trouble > ticket and in part of correcting the issue if some other change was > introduced an automated system will back out any changes weeks later. > > It is one of those things in life you deal with because the tradeoff is > something execs see as the monthly OPEX costs. > > Stefan > > > On Thu, 1 Jul 2010, Net wrote: > >> Hi, >> >> We're currently looking to buy transit from XO for one of our DCs. >> Their pricing is very competative compared to some of the other >> providers we've considered to date. >> >> I'm hoping to get some feedback on their services, support, peering >> arrangements and the overall stability of their core backbone network >> from folks who've had experience or currently using them. >> >> Any info would be greatly appreciated. >> >> Thanks in advance >> >> -- >> Sent from my mobile device >> >> >> > -- Sent from my mobile device
