A previous employer did something similar with Solarwind's ipMonitor and
Kayako eSupport.
Neither are open source, but at the time, the cost for each piece of
software was reasonable.
Jens Link wrote:
"Brandon Grant" <bran...@momentous.ca> writes:
Also, I am hoping to find a tool that can tie in with SNMP software so
I can have tickets auto-generated for certain types of SNMP traps or
polling failures.
Do it the other way round: Use something like Nagios, Zabbix or Icinga
for monitoring and if a fault is detected let the monitoring system
send a message to your ticket system.
Jens
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