I am currently evaluating my options for an open source trouble ticket management system that is based on assets (the trouble ticket is opened on a particular server, network element, etc.). Also, I am hoping to find a tool that can tie in with SNMP software so I can have tickets auto-generated for certain types of SNMP traps or polling failures.
Any recommendations? So far, the best two that I have been able to find are: 1. OTRS.org 2. GLIP-project.org Any insight would be appreciated. Brandon
