On Fri, Jan 15, 2010 at 11:06 AM, Michelle Sullivan <matt...@sorbs.net> wrote: >> I'm now marking this request as 'answered' as I think there's nothing >> more for me to do. If you feel otherwise, please reply to this message >> to re-open your ticket. In particular, if you change your rDNS >> information. > > Each of the 4 tickets (the three by Ken) are all sitting in the state of > "Answered" ... so at no point has a human had chance to see the issue and > override the bot's decision.
> Is it bad English? Is it not clear? No, it is not clear. > Can anyone else give better wording > that might result in less of an issue? "Please reply to this message to reopen your ticket and escalate your case to a live human being." Regards, Bill Herrin -- William D. Herrin ................ her...@dirtside.com b...@herrin.us 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004
