Thanks very much.. We ran RT for a while but every time a new update came out on CentOS it broke the installation (perl mods), making it a pain to keep running. Bugzilla we haven't tried nor the JIRA. I'll take a look... does JIRA have an approval process or some type?
Cheers, Paul -----Original Message----- From: Duane Waddle [mailto:duane.wad...@gmail.com] Sent: October 26, 2009 7:08 AM To: nanog@nanog.org Subject: Re: Simple Change Management Tracking On Mon, Oct 26, 2009 at 5:19 AM, Paul Stewart <pstew...@nexicomgroup.net> wrote: > Hi folks... > > > > I'm just looking for some feedback ... we are looking for a *really* > simple Change Management ticket system. All we want is a system that > does the following: > Hi Paul, Have you considered any of these? [1] Request Tracker -- http://bestpractical.com/ -- Really nice open source ticketing system [2] Bugzilla -- http://www.bugzilla.org -- Another nice tool, built more "for the programmer" then operations. Used by Mozilla and Redhat for their bug trackers. [3] Atlassian JIRA -- http://www.atlassian.com/software/jira/ -- Commercial tool, also more developer-centric then operations-centric, but should be easily adaptable to your needs. Used by ASF many Apache subprojects. Atlassian recently changed their pricing model to include 10 users for $10. Of the three, I personally prefer JIRA -- to the point of setting up one of the $10 systems to keep up with the honey-do list at home. --D ---------------------------------------------------------------------------- "The information transmitted is intended only for the person or entity to which it is addressed and contains confidential and/or privileged material. If you received this in error, please contact the sender immediately and then destroy this transmission, including all attachments, without copying, distributing or disclosing same. Thank you."
