Hi folks...
I'm just looking for some feedback ... we are looking for a *really* simple Change Management ticket system. All we want is a system that does the following: Technician opens ticket requesting a network level or server level change outlining the brief details, severity level and date for work to be performed. Senior technical staff/management review and approve/deny Technician completes change and records information in ticket to have it closed off. Ideal would be some kind of email notification option as well. On the surface, this seems really simple but every option (open source and commercial) wants to tie this into a MUCH larger package solution which we don't need. This is to manage approximately 6 people in a specific group of the company. Any input would be appreciated... Paul ---------------------------------------------------------------------------- "The information transmitted is intended only for the person or entity to which it is addressed and contains confidential and/or privileged material. If you received this in error, please contact the sender immediately and then destroy this transmission, including all attachments, without copying, distributing or disclosing same. Thank you."
