Richard Laager wrote:
FWIW, I haven't tried calling after hours.
If I have to call after-hours, I get an answer from someone who is going
to be handling my case (assuming that it doesn't have an engineer who's
on-shift already assigned to it). Yes, after-hours has traditionally
been when I talk to the folks who are still learning, but when hasn't
that been true? Having said that, I always get the impression that
they're having a side-line conversation with a more senior engineer who
is helping them with any troubleshooting that they're not familiar with.
I admit, I don't use any particularly advanced features, so my
experience may not be typical, but I've never had an operational issue
that they haven't been able to solve fairly quickly.
Justin H.
