Re: Best TAC Services from Equipment Vendors

[Giorgio Bonfiglio via NANOG]

> On 7 Mar 2024, at 06:50, Saku Ytti <s...@ytti.fi> wrote:
> 
> The last case is so common that every first-line adopts the strategy of 
> 'pinging' you, regardless how good and clear information you provide, they 
> ask some soft-ball question, to see if you're still engaged.

No way - I never understood why HP and VMware support would call me 12/24 hours 
after I raised a case, essentially read it back to me and conclude with ‘okay 
assigning to an engineer now’. I last dealt with either of them 7 years ago but 
things haven’t likely changed.

This is it, to check if I’m still there! Quite absurd though to create a 
dependency on a phone call to start working on a support case for which I 
selected the email/portal contact method if you ask me though.

G