Re: Best TAC Services from Equipment Vendors

[Joel Esler]

It may be a pain in the butt to get Cisco equipment, but their TAC is sublime.  If something is critical enough, and you push hard enough, Cisco will move heaven and earth to solve your issue.   —  Sent from my iPhone On Mar 6, 2024, at 13:42, Pascal Masha <pascalma...@gmail.com> wrote:  For us this has been the experience to a point where 100s of nodes( from vendor x) had to be swapped out because no one had the patience anymore… On Wed, 6 Mar 2024 at 21:29, <sro...@ronan-online.com> wrote: Interesting, this has never been my experience even with Cisco or Juniper, have always been able to escalate quickly to engineering. I wonder if it was related to the size of my accounts. Shane > On Mar 6, 2024, at 1:27 PM, Pascal Masha <pascalma...@gmail.com> wrote: > > Thought about it but so far I believe companies from China provide better and fast TAC responses to their customers than the likes of Cisco and perhaps that’s why some companies(where there are no restrictions)prefer them for critical services. > > For a short period in TAC call you can have over 10 R&D engineers and solutions provided in a matter of hours even if it involves software changes.. while these other companies even before you get in a call with a TAC engineer it’s hours and when they join you hear something like “my shift ended 15 minutes ago, hold let me look for another engineer”. WHY? Thoughts