For us this has been the experience to a point where 100s of nodes( from vendor x) had to be swapped out because no one had the patience anymore…
On Wed, 6 Mar 2024 at 21:29, <sro...@ronan-online.com> wrote: > Interesting, this has never been my experience even with Cisco or Juniper, > have always been able to escalate quickly to engineering. I wonder if it > was related to the size of my accounts. > > Shane > > > On Mar 6, 2024, at 1:27 PM, Pascal Masha <pascalma...@gmail.com> wrote: > > > > Thought about it but so far I believe companies from China provide > better and fast TAC responses to their customers than the likes of Cisco > and perhaps that’s why some companies(where there are no > restrictions)prefer them for critical services. > > > > For a short period in TAC call you can have over 10 R&D engineers and > solutions provided in a matter of hours even if it involves software > changes.. while these other companies even before you get in a call with a > TAC engineer it’s hours and when they join you hear something like “my > shift ended 15 minutes ago, hold let me look for another engineer”. WHY? > Thoughts >
