On 12/16/20 22:49, Eric Kuhnke wrote:
With the covid19 situation, obviously lots of ISPs have their NOC
personnel working from home, with VPN (or remote desktop) access to
all the internal tools, VoIP at home, etc.
In the traditional sense, by "showpiece NOC" I mean a room designed
for the purpose of having large situational awareness displays on a
wall, network weathermaps and charts, alerting systems, composed of
four or more big flat panel displays. Ideally configured to be
actually useful for NOC purposes and also something impressive looking
for customer tours.
To what extent potential customers find that sort of thing to be a
signifier of seriousness on the part of an ISP, I suppose depends on
what sort of customers they are, and their relative degree of
technical sophistication.
Are the days of such an environment gone forever?
The customers we've been dealing with, particularly this year, fancy
being listened and spoken to more than what our brand of NOC coffee is.
Mark.
