I'd be honored to receive a PAUSE author id!
Name : Jay Jarvinen
E-Mail : [EMAIL PROTECTED]
Preferred ID : JJARVINEN
*** Planning to contribute:
"My" initial contribution would be "Mail::PerlTix", a module used in conjuction with
qmail and mysql to provide ticketing/transaction capabilites and archiving for mail
(RFC 822) messages.
*** Module description:
PerlTix flags incoming/outgoing mail which allows internal e-mail addresses to be
reached through a single point of entry (i.e. support@). The Ticket-ID also allows the
admin to cross-reference the ID with other sub-systems (eg. webserver).
Basically, inbound mail to "user@host" gets ticketed, future responses are then routed
accordingly, and re-queued to entire "group" if necessary.
brief example: user@ mails support@, tech1@ replies, user@ replies to reply .. message
is sent directly to tech1@. tech1@ on vacation? timeout after X and re-queue to
support@
Some (additional) proposed features:
* "triggers" to coordinate with other sub-systems
* integration with versioning systems
* integration with bug-tracking systems
* Web interface for viewing/editing tickets
* Web interface for modifying address "tree"
[ i.e. $support = qw(tech1@host tech2@host); ]
Yes, it has some similarities with the likes of certain mail pre-filters, ip
filters/masquerding, mailing list managers, bug trackers, etc; however, we're
convinced this is a (mostly) new animal.
*** proposed DLSI entry
Mail::PerlTix cmpO "Mail ticketing and transaction system"
I realize there are* references to "Perl-Tix" on the Web, referring of course to Tk.
Also, CPAN i/tix/ responds with Tk::TixGrid, Tk::TixWidget. I have not contacted Nick
Ing-Simmons (Tk::TixGrid) or Chris Dean (Tk::TixWidget), but I don't forsee any
namespace confusion/conflict.
*** Public discussion
There is a thread on the qmail list. Since the public discussion, myself and H. Brauer
have discussed the API and started coding.
(start of public thread, about 10 messages):
http://www.ornl.gov/its/archives/mailing-lists/qmail/2001/04/msg00201.html
Many thanks!
-Jay Jarvinen
